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Policies

SHIPPING POLICY

All orders are custom packaged with special care to ensure the quality and safety of your purchase. Unless specified otherwise, all orders are shipped via UPS, FEDEX, or DHL. Certain objects require special shipping arrangements.  We are happy to assist our customers with such shipping arrangements prior to purchase. Please email sales@maryamkeyhani.com with any inquiries.  

Please note Maryam Keyhani is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

All orders are subject to production and fulfillment lead times before they ship.  Each piece is estimated to ship within the ship window specified on its respective product page, and all ship windows are measured from the next business day after an order is placed.  Please note that certain pieces may have different ship windows, and all ship windows specified are estimates only.  While we aim to ship your order within the stated ship windows, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us at sales@maryamkeyhani.com.

REFUND POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at 
sales@maryamkeyhani.com. Once your return is accepted, we will send you shipping instructions.

Please note that a shipping fee will be applied against your refund - we pay the (full or partial) shipping cost when you purchase an item and cannot unfortunately cover the return. The fee will depend on the item and location - we will contact you with details. Items sent back to us without first requesting a return cannot be accepted. Unfortunately, we cannot accept returns on sale items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PRIVACY POLICY

Maryam Keyhani takes the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with outside consultants or companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business. This Privacy Policy only covers information collected through this Website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.

This Privacy Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.

Types of information we collect

You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly about your purchase or for a promotion. The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.The following are some examples of how such information might be collected and used:

Purchasing Products
When purchasing Maryam Keyhani products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.

Opting Out
If you prefer not to receive information from us please let us know by sending your written request via email to 
sales@maryamkeyhani.com. Please provide your full name, mailing address, email address, and phone number when making this request.  Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective. 

Cookies
Maryam Keyhani may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Maryam Keyhani may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Maryam Keyhani to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.

Web Site Activity
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Maryam Keyhani's Web site. Such information is not correlated with any personal information.

SSL Security
When applicable, your Maryam Keyhani account information is password-protected for your privacy and security. Maryam Keyhani will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our website, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

Links to Third Party Sites
Please be aware that our site may contain links to other sites hosted by third parties. Maryam Keyhani does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.